FAQs

Product Authenticity

Are your products authentic?

Yes. Every Korean skincare product at Aurel Beauty is 100% authentic and sourced exclusively from verified, reputable European distributors. We only stock genuine products from trusted Korean skincare brands, ensuring the highest standards of quality, safety and effectiveness.

EU Compliance & Safety

Are your products compliant with EU regulations?

Absolutely. Every product sold by Aurel Beauty complies with EU Cosmetic Regulation (EC) No. 1223/2009 and is registered on the Cosmetic Products Notification Portal (CPNP) where required. All products meet European safety, ingredient and labelling requirements before being offered for sale in Malta.

Brands

Which Korean skincare brands do you stock?

We carefully curate authentic Korean skincare from some of Korea's most trusted brands, including Beauty of Joseon, Medicube, SKIN1004, Anua, COSRX, Dr. Althea, Torriden, Some By Mi, Tocobo, VT Cosmetics, Haruharu Wonder, Purito Seoul, Round Lab and many more.

Shipping & Delivery

Where do you deliver?

We deliver across Malta and Gozo.

• Orders under €40 — €5 delivery
• Orders above €40 — Complimentary delivery

When will my order arrive?

Orders are typically dispatched within 1–2 working days. Delivery is usually completed shortly thereafter. While we always aim for next-day dispatch, timelines may vary slightly during peak periods.

For urgent requests, we invite you to contact us directly and we will do our utmost to accommodate.

Collection

Is collection available?

Yes. Private collection can be arranged upon request. Kindly contact us to schedule a convenient time.

Returns & Exchanges

Can I return a product?

Due to hygiene and product integrity standards, we are unable to accept returns on opened skincare items.

Should your order arrive damaged or incorrect, please contact us within 48 hours of delivery, including photographs, and we will resolve the matter promptly and professionally.

Skincare Guidance

Can you recommend a Korean skincare routine?

Absolutely. We offer personalised skincare advice based on your individual skin type and concerns.

Whether you're looking for products for:

Acne-prone skin

Sensitive skin

Dry skin

Oily skin

Combination skin

Mature skin

Pigmentation

Dark spots

Redness

Skin barrier repair

our team will help you build a Korean skincare routine tailored specifically to your skin.

Which Korean skincare products are best for acne-prone skin?

For acne-prone skin, we typically recommend gentle cleansers, lightweight moisturisers and targeted serums containing ingredients such as niacinamide, Centella Asiatica, salicylic acid and tea tree, depending on your skin's needs. Contact us for personalised recommendations.

Which Korean skincare products help pigmentation and dark spots?

Many customers choose products containing niacinamide, tranexamic acid (TXA), vitamin C, retinal, alpha arbutin and rice extract to improve uneven skin tone and post-acne marks. We can recommend a routine based on your skin concerns and experience with active ingredients.

Which Korean skincare products are best for sensitive skin?

Sensitive skin generally benefits from gentle, fragrance-conscious formulas containing ingredients such as Centella Asiatica, ceramides, panthenol and heartleaf. These ingredients help calm irritation, strengthen the skin barrier and maintain healthy hydration.

Results & Expectations

How long before I see visible results?
Hydration and texture improvements may be noticeable from the first applications. Concerns such as pigmentation, fine lines, or barrier repair require consistent use over several weeks. Skincare is an investment in long-term skin health.

Pregnancy & Sensitive Skin

Are these products suitable during pregnancy?
Certain active ingredients may not be recommended during pregnancy or breastfeeding. We advise consulting your medical professional prior to use.

Should I patch test?
We strongly recommend patch testing all new skincare products before full application, particularly for sensitive or reactive skin.

Why choose Aurel Beauty?

At Aurel Beauty, we specialise in authentic Korean skincare and are committed to offering carefully selected products from trusted brands. Every product is sourced through verified European distributors, complies with EU cosmetic regulations, and is chosen for its quality, safety and effectiveness. Whether you're new to K-Beauty or building an advanced skincare routine, we're here to help you find products suited to your skin.

Contact

How may I reach you?
You may contact us via Instagram, Facebook, email, or through our website contact form. We aim to respond within 24 hours.